If you're having trouble adding your AAdvantage® Debit Card to Apple Pay, please try the following troubleshooting steps before contacting our Customer Support team.
- Make sure that your AAdvantage® Debit Card isn't frozen. You can check this (and unfreeze it) in the "Card" section of the AAdvantage® Debit Card app.
- Make sure you're on the latest version of the AAdvantage® Debit Card app. If you're not, you can download this from the App Store.
- If you're trying to add your AAdvantage® Debit Card through the AAdvantage® Debit Card app, make sure that you have registered your device via Open Banking using the app. This is a security measure we put in place to protect you.
- If you're trying to add your AAdvantage® Debit Card through the AAdvantage® Debit Card app, and you've already registered your device, please uninstall and reinstall your app and try again.
- If you're unable to add your AAdvantage® Debit Card through the AAdvantage® Debit Card app, try adding it through your Apple Wallet. The instructions for this can be found here
- Check that you have a network connection to receive an SMS.
- Update to the latest version of iOS, watchOS or macOS.
- Make sure you have Face ID, Touch ID or a passcode set on your device.
If you've checked the above and are still unable to add your AAdvantage® Debit Card to Apple Pay, contact our Customer Support team at help.aadvantage@currensea.com