Dee

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  • Can I set my own spending limits?

    Spend limits are assigned based on your balance and transaction history, as well as other profile information. If you find you are exceeding your limits, email us at help.aadvantage@currensea.com t...

  • Can I use my AAdvantage® Debit Card for online transactions?

    Yes, you can use your AAdvantage® Debit Card for online purchases. There are no additional fees for these transactions.Just make sure that you're entering all details correctly, and that the billin...

  • I have an issue with a payment / there has been fraud on my AAdvantage® Debit Card

    If there is an issue with a payment on your AAdvantage® Debit Card, or you don’t recognise a transaction, freeze your card immediately and get in touch with us as soon as possible.You should always...

  • Am I covered for fraudulent transactions?

    Yes. We will refund any fraudulent transactions on your Card within one business day, subject to satisfactory conclusion of our investigation, relevant guidelines, and our Terms and Conditions

  • Are my transactions protected?

    Transactions you make using your Card are protected by the Mastercard™ Chargeback scheme. This may help you reclaim funds if:    your goods do not arrive    your goods arrive damaged    your goods ...

  • Why was my transaction declined?

    You can view declined transactions, including the reason why it declined, in your transaction list. Select the one you want to view and it will give you the reason. You also receive email receipts ...

  • Why has my contactless transaction been declined?

    Payment regulations have changed in recent years to add extra layers of security to electronic payments. As part of this, payments which don’t involve multiple types of customer authentication are ...

  • Are there any fees for exceeding my limits?

    We do not impose any charges above any fair use limits for normal spend in physical stores, hotels, or online - which means that you will benefit from the same FX rate for every transaction you mak...

  • Are there any spending limits?

    Your AAdvantage® Debit Card will have overall spending limits that cannot be exceeded, and these limits are assigned to customers based on the information provided and gathered at sign up. You can ...

  • How do I export a statement from the app?

    You can easily export a statement from the AAdvantage® Debit Card app to keep track of your transactions. Here's how:Open the AAdvantage® Debit Card app on your mobile device.From the home screen, ...